Shipping & Returns

SHIPPING

We are happy to offer free shipping to all our customers. Shipping times may vary based on your location. However most parcels should arrive within 3-5 working days after dispatch. Since all our products are made in small batches, it could take us around 2-5 business days to dispatch our products. However, we are happy to help with any urgent delivery requests. Please email us at hello@dokidokiworld.com and we would try our level best to arrange a complimentary express delivery for you. 

Being a small home-grown brand, unfortunately we don't have the margin to replace lost or stolen packages. Therefore, we do not offer refund for packages lost in transit. We are also unable to refund or replace stolen packages or un-retrieved packages that have been confirmed as delivered. Hence, please ensure your delivery address is correct and secure. We are also not responsible for items not received due to an incorrect or an incomplete shipping address. 

RETURNS/EXCHANGES

Jewels

Exchanges: We consider our jewels to be modern heirloom pieces that are created with a lot of love and attention. All our pieces are carefully checked before packing. We also take a lot of pride in our packaging, which ensures that your jewels remain well and intact during transit. However, we will replace a damaged or broken piece up to 24 hours from the date you receive it, ONLY if the damage is on account of a manufacturing issue on our part. Please note that an unboxing video would be required to claim an exchange or replacement. 

Returns: We unfortunately DON'T offer any exchanges, returns or refunds. All sales are final. 

Garments

Exchanges/Returns & Refunds: We do understand that you might not be ecstatic about a product you received. Unfortunately, all our products are custom-made specially for you. Hence, we are not able to offer any exchange, cancellation or refund once the products have been delivered. Once you place an order with us, there aren't any room for cancellations. For these reasons we encourage you to be as sure as possible about the style and measurements that you choose while placing your order. We are also happy to help you with the same in case of any confusion. Please reach out to us at hello@dokidokiworld.com.